Troubleshooting

Most issues fall into a few buckets. Work through the relevant section below.

The chat widget doesn't appear#

• Confirm the snippet is on your published site, not just a draft or preview.
• Make sure you pasted the entire snippet, before the closing </body> tag.
• Check that another script or a privacy/ad blocker isn't blocking it.
• Hard-refresh the page (clear cache) and try again.

The chatbot gives weak or wrong answers#

• The knowledge base may be missing the topic - add a source that covers it.
• You may have changed content without re-training - re-train after any update.
• The source may be thin or unclear - write a focused article for the question.

A channel isn't receiving messages#

• Re-check the connection in Settings → Channels - does it still show connected?
• For WhatsApp, confirm your business number is eligible and the connection is authorised.
• For email, confirm the address is connected and routing in.

I'm not getting notifications#

• Check your notification preferences in settings.
• Confirm browser notifications are allowed for Saleszium.
• Make sure conversations are being assigned to you (or your team).

I've hit a limit#

• You may have reached a plan limit (tokens, members, sources, scans or campaigns).
• Review usage in Settings → Billing and consider upgrading - see Plans & billing.