Send and receive WhatsApp Business messages from the same inbox your team already uses.
1 min read
Saleszium connects to WhatsApp Business so you can meet customers on the channel they use every day - and manage it from the same inbox as everything else.
What it does
- Two-way messaging - receive customer messages and reply, all inside Saleszium.
- One inbox - WhatsApp threads sit alongside website chat and email.
- Customer records - a WhatsApp conversation links to the contact's profile in your CRM.
Why it matters
WhatsApp has extremely high open and response rates. Handling it inside Saleszium means your team isn't juggling a separate phone, and every conversation is captured against the right customer.
How to use it
- Open Settings → Channels and choose WhatsApp.
- Connect your WhatsApp Business number by following the guided steps.
- Once connected, incoming messages appear in your inbox and you can reply directly.
For a detailed walkthrough, see Connect WhatsApp.
Business account required
WhatsApp messaging runs on the WhatsApp Business platform. You'll need an eligible business number to connect. Availability and messaging rules follow WhatsApp's own policies.
Notifications
Turn on notifications so your team sees new WhatsApp messages the moment they arrive.