AI Chatbot
An AI assistant trained on your own content that answers customer questions 24/7 and hands off to humans when needed.
1 min read
The AI Chatbot is the front door to your business. It greets visitors, answers their questions instantly using your content, captures their details, and brings in a human when the conversation needs one.
What it does
- Answers from your knowledge - the bot replies using your knowledge base, so answers reflect your products, policies and pricing rather than generic guesses.
- Stays in context - it remembers the thread of a conversation across multiple questions.
- Works around the clock - it covers nights, weekends and time zones without staffing.
- Knows when to escalate - it can hand a conversation to a live agent in your inbox.
Why it matters
Most visitors want a fast answer, not a form. A trained chatbot deflects repetitive questions, keeps people engaged, and turns anonymous traffic into identified leads - while your team focuses on the conversations that need a person.
How to use it
- Build a knowledge base from your website, files or articles.
- Train the bot on those sources.
- Customise its name, avatar, colours, welcome message and suggested questions.
- Install the widget on your site.
- Monitor conversations and keep improving the knowledge base over time.
Add-ons and extras
- Voice bot - voice-based interactions (available as an add-on).
- Direct calling - start a call directly from the chat experience.
Better knowledge, better bot
The single biggest lever on answer quality is your knowledge base. If the bot gives a weak answer, add or clarify a source and re-train.
Good to know
- AI usage is measured in tokens, and each plan includes a monthly allowance - see Plans & billing.
- The number of training sources you can use also depends on your plan.