Knowledge Base
The content you train your chatbot on - websites, documents and articles - plus the FAQ library customers can browse.
1 min read
The Knowledge Base is the brain behind your chatbot. It's the collection of content the bot learns from, and it can double as a set of help articles your customers browse directly.
What you can train on
- Websites - point Saleszium at a URL and it reads your existing pages.
- Documents - upload files such as PDFs, text and spreadsheets.
- Articles - write your own help articles and FAQs directly in Saleszium.
How training works
- Add sources - paste URLs, upload files, or write articles.
- Train - Saleszium reads each source and builds the bot's understanding using RAG, so answers stay grounded in your content.
- Review - test the bot and see where answers are thin.
- Improve - add or edit sources and re-train. The knowledge base is meant to grow.
Organise your content
- Group articles into categories or folders so they're easy to manage.
- Keep entries focused - one clear topic per article beats one giant page.
Keep it current
When your pricing, policies or product change, update the relevant source and re-train so the bot never gives outdated answers.
Plan limits
The number of training sources and knowledge base articles you can keep depends on your plan. Higher tiers also unlock more advanced organisation. See Plans & billing.
Related
- AI Chatbot - what consumes this knowledge.
- Train your chatbot on a website - a step-by-step walkthrough.