Engage live visitors
Use live visitor tracking to start the right conversation with high-intent visitors at the right moment.
1 min read
Live visitor tracking is only valuable if you act on it. This walkthrough turns real-time presence into conversations.
Before you start
- The widget must be installed.
- Open the live visitors view.
Steps
- Watch the live visitors list to see who's online and what they're viewing.
- Identify high-intent signals - time on the pricing page, a return visit, a demo page.
- Start a proactive chat with a relevant, helpful opener.
- If they engage, continue in the inbox and capture them as a lead.
Automate the timing
Instead of watching manually, use a workflow to trigger a proactive message based on behaviour - for example, after a visitor spends a while on a key page.
Lead with help, not a pitch
"Want a demo?" converts worse than "Happy to answer any questions about pricing." Offer value first.