Tickets & Support
Track customer issues from open to resolved, assign them to your team and keep support organised.
1 min read
Tickets give your support a backbone. When a customer issue needs tracking - not just a quick reply - turn it into a ticket and follow it through to resolution.
What it does
- Create tickets - from email, forms or escalated chats.
- Assign and prioritise - route tickets to the right teammate.
- Track status - move tickets through their lifecycle from open to closed.
- One thread - keep all messages and notes for an issue together.
Why it matters
Quick chats are great, but real issues need ownership and follow-through. Tickets make sure nothing is forgotten, give every issue an owner, and let you see how support is performing.
How to use it
- Open Tickets (or convert a conversation into one from the inbox).
- Set the assignee, priority and details.
- Work the ticket in its thread, adding replies and notes.
- Update the status as it progresses, and close it when resolved.
Connect tickets to the customer
Because a ticket links to the contact's CRM record, your team sees the customer's full history - sales and support - while resolving the issue.