Manage customer email from a shared inbox and send transactional and campaign messages from Saleszium.
1 min read
Saleszium brings email into the same workspace as your chats and tickets, so customer email isn't stranded in someone's personal inbox.
What it does
- Shared email inbox - incoming customer email appears alongside chat and WhatsApp.
- Reply as a team - anyone with access can pick up and respond, with full history.
- Tickets from email - turn an email into a tracked ticket.
- Outbound email - send messages and run email campaigns.
Why it matters
Email is still where a lot of serious customer conversations happen. Centralising it means faster replies, shared visibility, and a complete history attached to each customer.
How to use it
- Open Settings → Channels → Email and connect your support address.
- Incoming email now arrives in your inbox.
- Reply directly, assign to a teammate, or convert to a ticket.
- For outbound, use campaigns to reach many recipients at once.
Keep sales and support email together
Because email links to the contact's CRM record, your team can see a customer's full history - sales and support - in one place.